The  e³service research program aims at finding techniques and software tools for designing online services. Research problems include matching of customer needs for services, with available online services in the market, and, reasoning about potential service bundles.

We have developed a configurator for online service bundles, as part of the  e³value tool suite.

The forementioned configurator is used in a website to build service bundles for people suffering dementia.

In this publication, we propose an ontology for reasoning about consumer needs, which can be satisfied by services.

2018

Dan Ionita, Jaap Gordijn, Ahmed S. Yesuf and Roel Wieringa. Quantitative, Value-driven Risk Analysis of e-Services. In The Journal of Information Systems, 2018. Abstract Accepted.

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2015

2012

Jaap Gordijn, Ivan Razo-Zapata, Pieter Leenheer and Roel Wieringa. Challenges in Service Value Network Composition. In Kurt Sandkuhl, Ulf Seigerroth and Janis Stirna editors, The Practice of Enterprise Modeling, Vol. 134:91-100 of Lecture Notes in Business Information Processing, Springer Berlin Heidelberg, 2012. ISBN 978-3-642-34548-7. Ivan S. Razo-Zapata, Pieter Leenheer, Jaap Gordijn and Hans Akkermans. Fuzzy Verification of Service Value Networks. In Jolita Ralyte and Xavier Franch editors, 24th International Conference on Advanced Information Systems Engineering (CAiSE'12), Springer, 2012. Ivan S. Razo-Zapata, Pieter Leenheer, Jaap Gordijn and Hans Akkermans. Handbook of Service Description: USDL and its Methods. In Alistair Barros and Daniel Oberle editors, Pages 45 - 74, Chapter Service Network Approaches, Springer, 2012.

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2011

Ivan S. Razo-Zapata, Jaap Gordijn, Pieter Leenheer and Hans Akkermans. Dynamic Cluster-based Service Bundling: A value-oriented framework. In Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on, 2011. Ivan S. Razo-Zapata, Pieter Leenheer and Jaap Gordijn. Value-based Service Bundling: a Customer-Supplier Approach. In In Proc. of Service-oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE) Scientific Workshop (EDOC 2011), 2011. Jaap Gordijn, Pieter De Leenheer and Ivan Razo-Zapata. Generating Service ValueWebs by Hierarchical Configuration: An IPR case. In Proceedings of HICSS 44, 2011. Ivan Razo-Zapata, Pieter De Leenheer and Hans Akkermans. Service Value Networks for Competency-Driven Educational Services: A Case Study. In Proceedings of the 6th international BUSITAL workshop, 2011, 2011.

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2010

Ivan Razo-Zapata, Ania Chmielowiec, Jaap Gordijn, Maarten Van Steen and Pieter De Leenheer. Generating Value Models using Skeletal Design Techniques. In Proceedings of the 5th international BUSITAL workshop, 2010. Abstract Jaap Gordijn, Floris De Haan, Sybren Kinderen, de and Hans Akkermans. Needs-driven bundling of hosted ICT services. In Van Bommel, Hoppenbrouwers, Overbeek and Barjis editors, Proceedings of POEM 2010, Vol. 68:16-30 of LNBIP, Springer, 2010. Abstract Sybren Kinderen, de. Needs-driven service bundling in a multi-supplier setting – The computational e3service approach. PhD thesis, Vrije Universiteit, 2010. Yao-Hua Tan, Wout Hofman, Jaap Gordijn and Joris Hulstijn. A Framework for the Design of Service Systems. In Haluk Demirkan and Jim Spohrer editors, Advancement of Services Systems, 2010. Accepted.

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2009

Sybren Kinderen, de, Jaap Gordijn, Rose-Marie Droes and Franka Meiland. A computational approach towards eliciting needs-driven bundles of healthcare services. In BLED 2009 Proceedings, 2009. Abstract Ivan Razo-Zapata and Jaap Gordijn. Automatic Service Configuration under e3value approach. In Hans Weigand and Sjaak Brinkkemper editors, Doctoral Consortium CAiSE 2009, Vol. 479 of Workshop proceedings, CEUR, 2009. Abstract Sybren Kinderen, de, Jaap Gordijn and Hans Akkermans. Reasoning about customer needs in multi-supplier ICT service bundles using decision models. In Proceedings of the 11th International Conference on Enterprise Information Systems, Pages 131-136, 2009. Abstract

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2008

Sybren Kinderen, de and Jaap Gordijn. Reasoning About Substitute Choices And Preference Ordering in e-Services. In Zohra Bellahsène and Michel Léonard editors, Proceedings of the 20th International Conference on Advanced Information Systems Engineering, Vol. 5074:390-404 of Lecture Notes in Computer Science, Springer Berlin (D), 2008. Abstract Sybren Kinderen, de and Jaap Gordijn. E3service: A model-based approach for generating needs-driven e-service bundles in a networked enterprise. In Proceedings of 16th European Conference on Information Systems, 2008. Abstract Jaap Gordijn, Sybren Kinderen, de and Roel Wieringa. Value-Driven Service Matching. In 16th IEEE International Requirements Engineering Conference, Pages 67-70, EEE Computer Society Press, 2008. Sybren Kinderen, de and Jaap Gordijn. E3service : An ontological approach for deriving multi-supplier IT-service bundles from consumer needs. In Ralph H. Sprague editor, Proceedings of the 41st Annual Hawaii International Conference on System Sciences, Pages 318, IEEE CS, 2008. Abstract Best paper nomination. Sybren Kinderen, de and Jaap Gordijn. E3service A structured methodology for generating needs driven ITservice bundles in a networked enterprise. Technical report, 2008. Abstract Jaap Gordijn, Sybren Kinderen, de and Roel Wieringa. Value-Driven Service Matching. Technical report, Vrije Universiteit Amsterdam, 2008. Abstract

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2007

Sybren Kinderen, de and Jaap Gordijn. A Consumer Needs-Driven Approach for Finding IT-Service Bundles. Technical report, 2007. Abstract Ziv Baida and Jaap Gordijn. Ontology-Based Analysis of e-Service Bundles for Business Networks. 2007. Abstract Submitted.

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2006

Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele and Andrei Z. Morch. How e-Services Satisfy Customer Needs: a Software-aided Reasoning. In In Lee editor, E-Business Innovation and Process Management, Advances in E-Business Research: E-Business Innovation and Process Management, Chapter IX, Idea Group, 2006. Abstract Jaap Gordijn, Eric Yu and Bas Raadt, van der. E-Service Design Using i* and e3value Modeling. In IEEE Software, Vol. 23(3):26-33, May 2006. Abstract Ziv Baida. Software-aided Service Bundling - Intelligent Methods & Tools for Graphical Service Modeling. PhD thesis, Vrije Universiteit, Amsterdam, NL, 2006. Sybren Kinderen, de and Jaap Gordijn. Matching Complex Consumer Needs with e-Service Bundles. In P. Walden, M. Lynne Markus, J. Gricar and G. Lenart editors, Proceedings of the 19th BLED conference (eValues), Pages cdrom, University of Maribor, Maribor, SL, 2006. Abstract Benito Miranda,de, Ziv Baida and Jaap Gordijn. Modeling Pricing for Configuring e-Service Bundles. In P. Walden, M. Lynne Markus, J. Gricar and G. Lenart editors, Proceedings of the 19th BLED conference (eValues), Pages cdrom, University of Maribor, Maribor, SL, 2006. Abstract

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2005

Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele and Andrei Z. Morch. Finding e-Service Offerings by Computer-supported Customer Need Reasoning. In International Journal of E-Business Research (IJEBR), Vol. 1(3):91-112, IDEA Group Inc., 2005. Abstract Roel Wieringa and Jaap Gordijn. Value-oriented design of correct service coordination protocols. In Proceedings of the 20th ACM Symposium on Applied Computing, Pages 1320-1327, ACM Press, 2005. Abstract Bas Raadt, van der, Jaap Gordijn and Eric Yu. Exploring Web Services Ideas from a Business Value Perspective. In Joanne Atlee and Colette Roland editors, Proceedings of the 2005 13th IEEE International Conference on Requirements Engineering (RE '05), Pages 53-62, IEEE CS, Los Alamitos, CA, 2005. Abstract Ziv Baida, Hans Akkermans and Jaap Gordijn. Service Classification versus Configuration. In Proceedings of the Workshop on Product-Related Data in Information Systems, Lecture Notes in Informatics (LNI), Bonn, D, 2005. Abstract Carlos Pedrinaci, Ziv Baida, Hans Akkermans, Amaia Bernaras, Jaap Gordijn and Tim Smithers. Music Rights Clearance: Business Analysis and Delivery. In Proceedings of the 6th International Conference on Electronic Commerce and Web Technologies, volume 3590 of Lecture Notes in Computer Science (LNCS), Pages 198-207, Springer Verlag, Berlin, D, 2005. Abstract Ziv Baida, Jaap Gordijn, Hanne Saele, Hans Akkermans and Andrei Z. Morch. An Ontological Approach for Eliciting and Understanding Needs in e-Services. In Proceedings of The 17th International Conference on Advanced Information Systems Engineering (CAiSE 2005), volume 3520 of Lecture Notes in Computer Science (LNCS), Pages 400-414, Springer Verlag, Berlin, D, 2005. Abstract Wil Janssen, Rene van Buuren and Jaap Gordijn. Business Case Modelling for E-Services. In D. R. Vogel, P. Walden, J. Gricar and G. Lenart editors, Proceedings of the 18th BLED conference (e-Integration in Action), Pages cdrom,, University of Maribor, Maribor, SL, 2005. Abstract Roel Wieringa, Jaap Gordijn and Pascal van Eck. Value-Based Business-IT Alignment in Networked Constellations of Enterprises. In Karl Cox, Eric Dubois, Yves Pigneur, Steven J. Bleistein, June Verner, Alan M. Davis and Roel Wieringa editors, Proceedings of REBNITA 2005, 1st International Workshop on Requirements Engineering for Business Need and IT Alignment, Pages 38-43, University of New South Wales Press, New South Wales (AU), 2005. Abstract

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2004

Hans Akkermans, Ziv Baida and Jaap Gordijn. Value Webs: Ontology-Based Bundling of Real-World Services. In IEEE Intelligent Systems, Vol. 19(44):23-32, July 2004. Abstract Ziv Baida, Jaap Gordijn, Hanne Saele, Andrei Z. Morch and Hans Akkermans. Energy Services: A Case Study in Real-World Service Configuration. In Anne Persson and Janis Stirna editors, Proceedings of The 16th International Conference on Advanced Information Systems Engineering (CAiSE 2004), Vol. 3084:36-50 of LNCS, Springer, 2004. Abstract Ziv Baida, Jaap Gordijn, Borys Omelayenko and Hans Akkermans. A Shared Service Terminology for Online Service Provisioning. In Marijn Janssen, Henk G. Sol and Rene W. Wagenaar editors, Proceedings of the Sixth International Conference on Electronic Commerce (ICEC04), ACM Press, 2004. Abstract

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2003

Ziv Baida, Hans Akkermans, Amaia Bernaras, J. Aguado and Jaap Gordijn. The Configurable Nature of RealWorld Services: Analysis and Demonstration. In Jaap Gordijn and Marijn Janssen editors, Proceedings of the First International E-services Workshop, ICEC 03, Pages 46-56, Pittsburg: Carnegie Mallon University, 2003. Abstract Ziv Baida, Hans Akkermans and Jaap Gordijn. Serviguration: Towards Online Configurability of Real-World Services. In Norman Sadeh, Mary Jo Dively, Robert J. Kauffmann, Yannis Labrou, Onn Shehory and Rahul Telang editors, Proceedings of the Fifth International Conference on Electronic Commerce (ICEC03), ACM, 2003. Abstract

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